Orders & Payment

• How do I place an order?

To place an order, browse our collection and select your desired items. Choose the appropriate size and color, then click “Add to Cart”. When you’re ready, click the cart icon and proceed to Checkout. Fill in the required billing and shipping information, select your preferred payment method, and confirm your purchase. You’ll receive an order confirmation email shortly.

• What payment methods do you accept?

We accept the following secure payment methods:

• Credit/Debit Cards (Visa, MasterCard)
• Apple Pay and Google Pay
• Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact our customer support team at info@boutique-UA.co.uk or via WhatsApp at +44 735137 5202 or +38 093 216 88 90 within 24 hours of placing your order. After this period, we may not be able to accommodate changes.

Shipping & Delivery

• Where do you deliver, and what are the shipping costs?

We ship to most countries worldwide. Shipping costs vary based on location and order value. Detailed shipping rates are displayed at checkout.

• How long will it take to receive my order?

Standard delivery usually takes 5–10 business days, while express shipping takes 2–5 business days. Delivery times may vary depending on your location.

• How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can track your order by visiting the Track Your Order page and entering your tracking number.

Returns & Refunds

• What is your return policy?

We accept returns within 14 days of delivery for unworn, unwashed, and undamaged items with original tags attached. Items marked as “Final Sale” are not eligible for return.

• How do I return an item?

To initiate a return, fill out the return request form available on our Returns Page or contact info@boutique-UA.co.uk. Once approved, ship the item to the return address provided. Return shipping fees are the responsibility of the customer.

• When will I receive my refund?

Refunds are processed within 7 business days of receiving your returned item. The refund will be issued to the original payment method. Please note that it may take additional time for your bank to process the transaction.

Products & Sizing

• How can I find the right size?

Please refer to our Size Guide, which provides detailed measurements in both centimeters and inches. If you’re unsure, feel free to reach out to our team for assistance.

• Are your products true to size?

Our products are generally true to size. For a more accurate fit, consult the size guide or check the product description for specific sizing recommendations.

• How can I check product availability?

Product availability is displayed on each product page. If an item is out of stock, you can sign up for email notifications to be informed when it becomes available again.

Account Information

• How do I create an account?

Click the “Account” icon at the top of the page, select “Create Account”, and fill in your details. Creating an account allows for faster checkout and order tracking.

• What should I do if I forget my password?

Click “Forgot Password?” on the login page, enter your registered email address, and follow the instructions to reset your password.

• How can I update my personal information?

Log in to your account, navigate to “Account Settings”, and update your personal information, including your address and payment details.

Technical Support

• The website is not working correctly — what should I do?

Try refreshing the page or clearing your browser’s cache. If the issue persists, contact our support team at info@boutique-UA.co.uk or via WhatsApp at +44 735137 5202.

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• How can I change my account preferences?

Log in to your account, go to “Account Settings”, and update your preferences, including email notifications and payment methods.

2. CONTACT US

• Email: info@boutique-UA.co.uk
• Phone/WhatsApp: +44 735137 5202; +38 093 216 88 90
• Live Chat: Available Mon-Fri, 9 AM - 6 PM (GMT)
• Contact Form: Accessible through the Contact Us page

3. ORDER TRACKING

Track your order using the tracking link provided in your confirmation email or visit the Order Tracking page and enter your tracking number.

4. RETURN & REFUND POLICY

• Eligible Items: Unworn, undamaged, with original tags
• Time Frame: Within 14 days of delivery
• Return Process: Submit a return request via the Returns Page
• Refunds: Processed within 7 business days after receipt of the return

5. SHIPPING INFORMATION

• Destinations: UK, Europe, and most international countries
• Delivery Times: Standard (5–14 days), Express (2–5 days)
• Shipping Fees: Displayed at checkout; free for 3 items order
• Handling Times: Orders processed within 1–2 business days

6. SIZE GUIDE

Provide a detailed size chart for all clothing categories, including measurements in centimeters and inches, with a fitting guide for different body types.

7. TERMS AND CONDITIONS & PRIVACY POLICY

• Terms and Conditions
• Privacy Policy
• Cookie Policy

8. ACCESSIBILITY SUPPORT

For customers with accessibility needs, please reach out to us via info@boutique-UA.co.uk for assistance. We strive to make our website user-friendly and accessible for everyone.

9. SUSTAINABILITY AND ETHICAL INFORMATION

We are committed to ethical sourcing and sustainable practices. Our products are made from quality materials, and we prioritize partnerships with suppliers who share our values.