Effective Date: 12.11.24

We strive to ensure your satisfaction with our products. If you need to return an item, please review the following policy:

1. Eligibility for Returns

Products can be returned within 14 days of receipt if:
• They are unused and in their original condition
• The packaging and labels are intact

2. Non-Returnable Items

We cannot accept returns for items that:
• Have been used or worn
• Have damaged or missing labels

3. How to Return an Item

• Please fill out the return form (available on our website or upon request at info@boutique-ua.co.uk). For your convenience, a printed copy of the return form will also be included with your shipped item.
• Send the item, along with the completed form, to the return address: 01021, 7 Klovsky Uzviz, office 95, Kyiv, Ukraine.
• The return shipping cost is the responsibility of the customer.

4. Exchanges & Replacements

• If you wish to exchange your item for a different size or style, please indicate your preference on the return form. Exchanges are subject to product availability.

5. Refund Process

• Refunds will be issued to your original payment method within 7 business days of receiving the returned item.
• If an exchange is required, shipping costs for the replacement item will be charged.